Shipping Information

Shipping Information for Original Art

The following applies to both UK and International orders:

Shipping costs for original paintings are not automatically calculated at checkout.

After placing your order, you will receive an email within 3 working days with a detailed shipping quote. The quote will be based on your location, the size and weight of the artwork, and your selected shipping method. (Any shipping charges automatically applied at checkout will be deducted from your final shipping invoice.) Payment is required within 48 hours of receiving the final shipping invoice.

PRINTS: shipping prices for prints are automatically calculated at checkout.

Shipping Options for original art:

  1. Pack & Send (This is the recommended shipping option)

    This is a specialist shipping service designed to provide the highest level of protection for your artwork during transit.

    • Professional packaging for maximum protection.

    • Full insurance coverage for loss or damage during shipping.

    • Fully tracked and signed delivery, ensuring peace of mind.

    • Due to the value and originality of the artwork, this option is particularly advised for international orders.

    2. Standard Shipping
    This option uses a standard shipping provider, such as Parcelforce or a similar service, selected for cost-effectiveness via an online comparison tool.

    • Tracked and signed delivery.

    • Important: Standard shipping providers do not offer insurance for original artwork. If you choose this option, you accept full responsibility for any loss or damage incurred during transit. Jenna Ferguson Art will not be liable for such incidents.

Pack and Send Shipping Estimates for October 2026 Collection Release

Final shipping charges depend on exact address. The following is a general guide only.

Prices are in Pound Sterling.

  • Prices are in Pound Sterling and are inclusive of PayPal fee for International orders.

Requesting a Shipping Quote:
If you would like a shipping quote prior to placing an order, please email jenna@jennafergusonart.com, and we will obtain this for you as soon as possible (please note that as the collection release is at the weekend, quotes may not be able to be provided until the next working day).

 

How long will my order take to be shipped?

Original Art: You will be contacted within 3 working days to discuss your shipping options. You will then be provided with a timeframe of when to expect your painting to be shipped to you.

Prints: Prints are made to order so please allow up to 2 to 3 weeks for your print to be dispatched.

If for any reason you require a shipping upgrade to receive artwork sooner, please contact me and I will do my best to accommodate.

What should I do if my order does not arrive within the expected timeframe?

If you have been issued with a tracking number, please use it to follow the parcel on its journey. For any enquiries regarding parcel delays please contact me. 

Will I have a customs charge to pay?

Customers are responsible for any customs charges, if applicable. Please contact your local customs office prior to purchase for more details on duties, taxes and fees according to your countries regulations.

Orders shipping to the USA:

Fine art purchases are exempt from recent changes related to import tax. Under US customs rules, fine art imports are duty-free, so you won’t face unexpected import charges.

Orders shipping to the European Union (EU):

Depending on the destination country and the shipping requirements in place at the time of dispatch, additional customs fees, import taxes or duties may need to be paid before your order can be shipped.

If this applies to your order, I will contact you after your purchase and send a separate invoice via PayPal for the required fees. Your order will be dispatched once payment has been received.

These charges are separate from the price paid at checkout and are the responsibility of the customer.

What is the shipping charge for commissioned artworks?

Shipping fees for commissioned artworks are calculated individually based on the shipping location and the weight of the completed painting plus packaging. You will be provided with a shipping estimate at the beginning of the commission process.

What will I do if my parcel gets lost or damaged in transit?

Information about what to do if your parcel gets lost or damaged during transit can be found on the Terms and Conditions page.

Does my order come with a receipt or documentation?

No. Your order will not arrive with any documentation. Your receipt is your order confirmation email.. So please keep this, and your shipping confirmation email, for your records.